Privacy Policy

Codmax ("Codmax", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit https://codmax.online, contact us, or use any of our services.

Codmax may provide services including:

• Website Development
• Mobile App Development
• AI Automation
• WhatsApp Cloud API Integration
• CRM Solutions
• n8n Automation
• Chatbot Development
• Digital Marketing
• API Integrations

By using our website or services, you agree to the practices described in this Privacy Policy.

We collect only the information necessary to deliver and improve our services:

• Contact details you submit — name, email address, phone or WhatsApp number, company name, and message content.
• Project information — budget range, required service, timelines, and any brief or files you share with us.
• Account data — where an account is created, your login identifier and profile details.
• Technical data — IP address, browser type, device type, operating system, referring URL, and pages visited.
• Usage data — interactions with our website, forms, chatbots, and automation workflows.
• Communication records — emails, WhatsApp messages, chat transcripts, and support tickets.

We do not intentionally collect sensitive personal data (such as financial card details, health data, or government identifiers) through our website forms.

• To respond to enquiries, quotes, and support requests.
• To deliver, configure, and maintain the services you have requested.
• To operate chatbots, CRM workflows, and automation processes you have opted into.
• To send service updates, project communications, and transactional notifications.
• To improve our website performance, content, and user experience.
• To detect, prevent, and address fraud, abuse, or security issues.
• To meet legal, regulatory, accounting, and contractual obligations.

We do not sell your personal information, and we do not use your data for unrelated purposes without your consent.

Our website uses cookies and similar technologies to keep the site functional, remember preferences, and understand how visitors use our pages.

• Essential cookies — required for core site functionality and security.
• Preference cookies — remember settings such as theme and previously entered details.
• Analytics cookies — including Google Analytics 4, used to measure traffic and page performance in aggregate.

You can control or delete cookies through your browser settings. Disabling some cookies may affect parts of the website.

Where you contact us on WhatsApp or where we build WhatsApp integrations for clients, messages are processed through the Meta WhatsApp Cloud API and are subject to Meta's own terms and privacy policies.

WhatsApp messages processed through the Meta WhatsApp Cloud API are handled only for delivering the services you requested and for operating the automation workflows you have opted into. Message content, phone numbers, and conversation metadata are never sold to third parties, and are not used for unrelated advertising or profiling.

• Messages are used strictly for support, service delivery, notifications, and requested automations.
• Access is limited to authorised Codmax personnel and the systems needed to fulfil the request.
• You may opt out of WhatsApp communications at any time by replying with a stop request or emailing us.

Our AI automation, n8n workflows, and chatbot solutions may process the messages and inputs you provide in order to generate responses, route requests, and trigger the actions you have configured.

• Conversation inputs are processed solely to produce the requested output or workflow action.
• We do not use your conversations to train public or third-party AI models.
• Sensitive information should not be shared with chatbots; avoid sending passwords, card details, or identity documents.
• Automation logs are retained only as long as needed to operate, debug, and audit the workflow.

We do not sell, rent, or trade your personal information. We share data only in limited circumstances:

• With trusted service providers (hosting, database, email, analytics, messaging, and payment processors) who process data on our behalf under confidentiality obligations.
• With your explicit consent or on your instruction.
• Where required by applicable law, regulation, court order, or lawful government request.
• To protect the rights, property, safety, or security of Codmax, our clients, or the public.
• In connection with a merger, acquisition, or business transfer, subject to this policy.

We apply appropriate technical and organisational measures to protect your information, including encrypted transport (HTTPS/TLS), access controls, role-based permissions, and secured managed infrastructure.

No method of transmission or storage over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We keep personal information only for as long as necessary for the purposes set out in this policy — typically for the duration of our engagement plus any period required for legal, tax, accounting, or dispute-resolution purposes. When data is no longer required, it is deleted or anonymised.

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.
• Opt out of marketing, WhatsApp, or email communications at any time.

To exercise any of these rights, email support@codmax.online. We respond to verified requests within a reasonable timeframe.

Our website and solutions may rely on or link to third-party platforms such as Meta WhatsApp Cloud API, Google Analytics, hosting and database providers, CRM tools, and payment gateways. Those services operate under their own privacy policies, and we encourage you to review them. Codmax is not responsible for the content or privacy practices of external websites.

Our website and services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The revised version will be published on this page with an updated "Last Updated" date. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Codmax
• support@codmax.online
• https://codmax.online